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Please follow these instructions if you are asked by Simplebim support to send your setup for troubleshooting purposes
When Simplebim crashes the log file can help our technical support to figure out the problem. To enable writing a log file hold down Ctrl and Shift while starting Simplebim. This shows a 'Simplebim startup options' dialog.
Specify a log file and click OK and Simplebim starts normally. Now perform the actions that cause Simplebim to crash and when Simplebim is closed, send the resulting log file to our support.
If you get an error message when starting Simplebim that says "The application cannot start because the setup is corrupt (IFCEngine). Please make sure to run a setup installed using a valid installer.", then this is most likely because a library is missing or it is blocked.
IFCEngine is using a Microsoft C++ library that is installed by Simplebim. However, when you get the message above, this library is either missing or Windows or a firewall doesn't accept it. This issue can be fixed by installing this library separately using the original Microsoft installer, which you can get at https://www.microsoft.com/en-ie/download/details.aspx?id=48145
Simply install the C++ library using this Microsoft installer and start Simplebim again.
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Issue |
You may get an error message in the 3D palette that reads
This may happen for example when you put Windows into sleep mode and Simplebim is running. |
| Solution |
The solution is to reload the 3D palette. Simply click 'Reload 3D' in the '3D' ribbon tab
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Issue |
I import a model into Simplebim and the progress reporting of the import completes. Then the model trimmer workspace opens and you see the Objects and Properties palettes normally, but the 3D palette says 'Loading 3D'. At this point the application crashes. |
| Solution | The problem is the registration of the 3D palette. This can happen when you install a new version of Simplebim side-by-side with an older version of Simplebim, and then later uninstall the older version and start the newer version. The solution is to re-install the new version Simplebim, which registers the 3D palette. |
| Issue | Simplebim has red palettes with an error message, is missing palettes, looks otherwise funny or is completely blank (white). |
| Solution |
Update to Simplebim 9.0 or later and this issue is solved. Only if you can't update, please follow the instructions below.
The problem is in the stored settings for that workspace. The solution is to reset the workspace.
If you have the issue with all workspaces you can select the Reset All Workspaces button to reset all workspace. You will be prompted to confirm the operation. |
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Issue |
Simplebim saves settings into various files in the user's profile folder. Like with any files, these settings files can get corrupted for a number of reasons. If the happens you may get an error message like
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| Solution |
The solution is to delete the user settings file and Simplebim will automatically create a new file. The root file for the settings is User.config and deleting this file will reset all user settings. The default folder for user settings is: C:\Users\<username>\AppData\Local\Datacubist\Simplebim\9 If you want to preserve settings you can copy all .config files from the settings folder and any of its sub folders to another location. When the settings have been reset you can then copy files back to restore your settings in those files.
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| Issue |
This issue is relevant only for Simplebim 8 and older. Starting with version 9 all IFC export is done using Bimsheet.
When I export data to Excel objects in a object class, like Wall, are not exported even though objects of that class are included. In Excel the worksheet for the object class is missing |
| Solution |
Objects that don't have any included properties are not exported to Excel. Make sure the object class has included properties and try again. |
| Issue |
When I export to IFC some objects loose color information |
| Solution |
If all objects loose color information, please read how to Export Colors to IFC
For exporting full color information to IFC, please update to Simplebim 8 or later. Only if you can't update, read the description below.
For Simplebim versions up to 7.2: If only some objects loose / change color information the reason is how Simplebim handles object colors. In IFC each object can have multiple appearances (color + transparency), for example a window object may have a different appearance for the frame and glazing. This possibility was seldom used before but is becoming more common. Currently Simplebim can only store one appearance for each object and if the object has multiple appearances, the appearance Simplebim uses is chosen randomly at import. When the object is exported back to IFC the whole object gets this randomly selected appearance. For example the window might be completely opaque and brown (appearance of the frame) or transparent and blue (the appearance of the glazing). |
| Issue |
When I try to drag&drop objects from 3D, for example to exclude them, nothing happens. |
| Solution |
If you have by mistake turned the Highlight feature of the 3D window off, then nothing is highlighted when you move over the model with your mouse and nothing can be selected. This is solved by turning the Highlight feature back on.
Click on the 'Highlight Off' button in the 3D ribbon tab. The text will change to 'Highlight On' and drag&drop from the 3D window will start working normally again. The possibility to turn highlight off is there so you can have a better experience when you just want to navigate the model, but not select anything or show any tool tips. |
